Privacy Policy

1. Controller and contact

Controller and service operator: ICEWIND DALE CONSULTING LTD, a private limited company registered in England and Wales under company number 15925349; registered office: 347 Barking Road, London, England, E13 8EE. AONETHA is a trading name and product of the company. Privacy and support contact: support@aonetha.com.

2. Data we process

We process account and authentication details, email, name and avatar; prompts, references, generated images and videos, projects and operation history; IP address, device details, security and error logs; product usage and credit balances. For paid subscriptions we receive customer, subscription and transaction identifiers, status, plan, billing period, currency and amount from Stripe. AONETHA does not receive or store full card details.

3. Purposes and legal bases

We use data to enter into and perform the service contract, authenticate users, generate and store content, account for usage, prevent abuse, provide support and security, and meet accounting and legal duties. The legal basis may be contract, legal obligation, legitimate interests or separate consent. Marketing consent is not bundled with access to the service.

4. Vendors and international processing

Google Cloud, Firebase/Google Identity Platform, Firestore, Cloud Storage, Vertex AI, Gemini, Imagen and Veo provide infrastructure, authentication, storage and generation. Stripe provides hosted checkout and billing and processes payment data under its own privacy policy. Data may be processed outside your country subject to contractual or other valid safeguards.

5. Retention

Accounts and libraries are kept until account deletion. Deleted user content is removed or de-identified within 30 days and backup copies within the ordinary backup cycle of up to 90 days. Security logs are normally kept for up to 12 months. Payment, accounting and legal records are kept for the periods required by law, typically at least six years.

6. Rights and children

Depending on your location, you may request access, correction, deletion, restriction, portability or object, withdraw consent and complain to a supervisory authority. Submit requests through Help or by email. AONETHA is for adults aged 18 or older and does not knowingly collect children’s data.

7. Security and updates

We use encryption in transit, access controls, secrets outside source code and auditable records. Material updates receive a new version and, where required, renewed acceptance.

Official sources

Sources are provided for transparency and do not replace legal advice.

• EU GDPR: Regulation (EU) 2016/679
• California DOJ: CCPA rights